Supra Tech Support #: 1-877-699-6787
Supra website: www.supraekey.com


Call SCCAR at 831-464-2000 for pricing information.
SCCAR offers its members three key options. Members can now choose a stand-alone Active key or utilize their smart phone as a key with two service levels, eKey basic or eKey pro. For a comparison of features, click here.
When Do You Need Your eKey FOB or adapter?
Out of area keyboxes labeled BT are not compatible with the Bluetooth on iPhones. As such, iPhone users will need a ekey fob/adapter to access them. Fobs are also necessary to access the old iboxes (used prior to last year's exchange). If you do not have a fob, one can be purchased at our office.


Attention Android Samsung Users: Samsung smartphones, versions 4.3 or greater have experienced sync issues with the Supra fob. If your fob will not sync with Bluetooth you may need to purchase a new universal fob at SCCAR.


Supra projected maintenance schedule for 2015
Supra conducts periodic maintenance to its data center operations. Please see the maintenance schedule below for the remainder of 2015.

Note that during these planned maintenance events, the following services will be unavailable to Supra users:
  • Key Syncs and Wireless updates
  • SupraNET
  • Billing information, bill pay or pay by phone
Supra keyholders in need of an update code during a planned maintenance may get one from: Supra only uses these outage windows if needed and strives to minimize impact on keyholders during these times.

Please call Supra Customer Liaison at 800-545-9601 x1 in advance of a planned maintenance with any questions.

Outage dates for the remainder of 2015, the last Tuesday of every month during the hours 5:30 PM Pacific time to 8:30 PM Pacific time, are:
April 28
May 26
June 30
July 28
August 25
September 30
October 27
November 24
December 29
An email reminder email in advance of each outage.
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